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My Resume
Please note that extra details from the resume has been removed for confidentiality reasons. Should you need more details, please feel free to contact me for a more elaborated CV version. You may also consider checking my Resume on Bayt.com. Summary Of Qualifications
- B.E., Bachelor of Engineering, Major in Computer and Communications Engineering
- Eleven years of proven experience in service delivery management, program and project development and management, and information systems management
- Solid management, communications, and facilitation skills
- Strong management and leadership skills, analytical skills, and problem-solving skills
- Strategic, initiative, self motivated and proactive
Current Professional Role
Organizational Development Manager
2006 – Present, Al-Arrab Contracting Co. Ltd. (ACC), Riyadh, Saudi Arabia
- Develop the program for the group development to go along the vision and objectives set by the Board of Directors
- Manage the group restructuring and development program including strategy definition, operating model design, ISO initiative, ERP selection and implementation and workflow automation
- Lead the change management program, communicate strategic direction, and ensure proper alignment to company strategic goals and objectives
- Coordinate between internal and external parties including financial advisors, supply chain advisors, HR advisors, IT and other consulting firms and ensure conformity and synergy among all programs and planned initiatives
- Assist department managers with the development of their strategies and plans, and the development of learning and training programs to help meet business needs, and improve employee skills
Professional Skills
- Business process definition, reengineering, optimization and workflow automation
- Program planning and Development
- Strong consulting skills and proven facilitation and communication skills
- High skills for professional and quality customer service and support
- Troubleshooting and problem solving
- Data Collection and Analysis
- Outstanding capabilities to build solid working relationships, and to collaborate with internal stakeholders
- Ability to multi-task and positively cope with challenging and aggressive environments
Education
- Bachelor of Engineering, Major in Computer and Communications Engineering (CCE)
American University of Beirut - AUB, 1992-1996, Beirut, Lebanon
- French Baccalaureate, C Series
College des Frères, Deddeh, 1979-1992, Tripoli Lebanon
- Lebanese Baccalaureate, Mathematics
College des Frères, Deddeh, 1979-1992, Tripoli Lebanon
Previous Professional Experience
IT Solutions Manager
2004 – 2005, Sawabeh Information Services (SISCOM), Riyadh, Saudi Arabia
- Managed the solution delivery department, client relationships, project managers, technical presales, and technical development staff
- Led the development of internal strategic initiatives and department strategic plans bringing together the company goals and ambitions and the internal development programs
- Managed the strategic business partnership development programs and supplier relationships
- Acted as the liaison among the sales team, other internal teams, and external partners and suppliers to ensure proper project handling and client satisfaction throughout the complete project cycle
- Provided client consultations and researched solution options to cope with business requirements, achieve business goals, and gave recommendations
Technical Manager/Presales Solution Consultant
2003 – 2004, Integrated Solutions for Business, Riyadh, Saudi Arabia
- Managed presales and service delivery departments of the Document Management solutions division
- Led the engagement with clients to ensure proper delivery and positive client relation and satisfaction
- Managed the complete project delivery cycle including client support, supplier management and partner relationship
- Provided technical sales support and engaged in solution definition and development
- Defined business development initiatives for the division and helped identify business opportunities and formulate competitive offerings
Technical Manager
Mid 2000 – 2003, United Nations Development Program, Riyadh, Saudi Arabia
- Created and led several committees to set operational standards and guidelines, quality assurance policies and procedures, and software development standards and approaches
- Led and assisted project managers and business managers define, develop and deliver strategic and short term goals, plans and initiatives
- Managed the overall integration program bringing together several standard ERP (Enterprise Resource Planning) modules in use including finance, payroll & personnel, attendance, and warehouse, in addition to budgeting and workflow
- Acted as the liaison among business users, the development unit, the security and infrastructure unit, and the strategic IT function
Technical Manager
1996 – Mid 2000, United Nations Development Program, Riyadh, Saudi Arabia
- Led the development and implementation of several strategic initiatives related to the redesign, re-engineering, and restructuring of core business functions and support departments
- Managed software development projects and actively participated in project activities throughout the whole conceptualization to realization project cycle
- Engaged in customer relations and heavily participated in frontline day-to-day operations support and change management procedures
Technical Skills
- Data architecture analysis, design and extraction from workflow requirements
- System Development and Implementation
- Information systems management, standards and methodologies
- Deep understanding of methodologies and standards especially related to IT management
- Deep understanding of web portals, enterprise portals, content management solutions and web publishing development, implementation and operations
- Good understanding of internet security and privacy related issues
- Platforms: Windows, Linux and other flavors of Unix
- Development Environments: Application and System Development (Visual Basic, Oracle Developer 2000, Delphi), Web and CGI Development (Perl, ASP, PHP, XML), Object Oriented (.NET, C++, Java)
- Database: Microsoft SQL, Oracle, Informix, MySQL and Access
- Case Tools, Oracle Designer 2000
- Peregrine Service Center Customization
- Excellent knowledge of networking protocols
Certificates
- CISA, Certified Information Systems Auditor (2004 Exam)
- CIW, Certified Internet Webmaster Pro (Master CIW Enterprise Developer track)
Affiliations
- Computer Society, IEEE, Institute of Electrical and Electronics Engineers, Inc.
- ISACA, Information Systems Audit and Control Association
Languages
- Excellent in written and conversational English
- Native Arabic Speaker
- Good written and conversational French
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Resume
